Reviews for Fairfax Square

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Posted On: 12/5/2018

Excellent service by Jonathan Chapin & Suzanne

I needed some clarifications and assistance regarding my auto-pay amounts set up for monthly rental dues. I had left a voice-mail earlier this morning. The call was promptly returned by Jonathan; subsequently he worked deligently with Suzanne , provided me the clarifications so i could remit my rental dues online, in time this afternoon. Great Service & Courteous Members - greatly aprpeciated! Venkatesh

By: Venkatesh Krishnamoorthy Verified Resident

Posted On: 9/12/2018

Recent move in to Fairfax Square

I would like to give a big thumbs up to Mr. Kyle Small for unquestionably going beyond his duties to ensure our transition went smoothly and comfortably. Him, as well as the staff were always available to talk to with whatever issues or problems you may have. Kyle takes his job seriously, and has my support fully. Their maintenance team is top quality also, with Speedy running the team - great job. All employees do a magnificent job in maintaining a vibrant neighborhood and providing a great experience with apt and townhouse living. A big thumbs up to Fairfax Square and Van Metre. I would recommend these apts/townhomes to anyone looking in Fairfax city area. Kind Regards, Cynthia

By: Cynthia Verified Resident

Posted On: 5/15/2018

Awesome Place to Live!!!!

Fairfax Square has been a very nice and welcoming community to live in. I have been here for several years and I do not plan on leaving any time soon. The staff is excellent and professional. Any time I've had any issues they immediately address it and make sure the tenant is happy! If you looking for some where to live...Fairfax Square is the place!

By: Anonymous Verified Resident

Read Property Manager's Response

Thank you for the feedback! We are glad to hear that your experience with us has been great! We are committed to keeping our customers happy.

Posted On: 1/4/2018

Never regret living here

i lived here 3 years , and never had any issues that has not been resolved

By: Anonymous Verified Resident

Thank you for the feedback! We are glad to hear that your experience with us has been great! We are committed to keeping our customers happy.

Posted On: 8/27/2017

Suzanne is tHe best!!!

Through several interactions with Suzanne Alvarez I have come to realize that she is, in fact, the best ever. Super competent, friendly, and helpful, my roommates and I all know who to go to when we have any issue. We love you girl keep up the good work!!! <33

By: Jordannah Rhodes Verified Resident

Thank you for the feedback! We are glad to hear that your experience with us has been great! We are committed to keeping our customers happy.

Staff:

Posted On: 8/27/2017

Maintenance Team Rocks!!!

Saturday night we needed maintenance to come over to fix our dishwasher, which had been flooding due to a drainage issue. Soon after our call we were visited by George. He was incredibly helpful and altogether an awesome guy! He almost immediately fixed our problem and explained why it happened in a scientific manner. He even gave us a new sink strainer, because our old one was the root of the problem. Awesome service on what I know was a busy night for him!

By: Jordannah Rhodes Verified Resident

Thank you for the feedback! We are glad to hear that your experience with us has been great! We are committed to keeping our customers happy.

Maintenance:

Posted On: 7/2/2017

George fixed my broken AC!

My air conditioning died in the middle of the night, and I called at 3:30 am to have it fixed. Within 5 minutes, George called me to say that he'd be there soon to fix it. He showed up and had to replace the entire motor, but he finished it quickly and explained to me what was going on. With the intense summer heat, I was worried that I'd be too hot all day, but everything was fixed within a few hours of my reporting the issue. Thank you George!

By: Liz Verified Resident

Thank you for the feedback! We are glad to hear that your experience with us has been great! We are committed to keeping our customers happy.

Posted On: 2/27/2017

wonderful apartment

it's really a good service. I recommended my friends to live here. They are all satisfied. Good service, beautiful and clean environment.

By: li quan Verified Resident

Thank you for the feedback! We are glad to hear that your experience with us has been great! We are committed to keeping our customers happy.

Posted On: 3/20/2016

Beautiful and Safe, with Quality Staff!

I have only lived here for about 3 months, but so far I would say my overall experience here has been really lovely! The office staff is incredibly professional, friendly and helpful. I feel comfortable going to them if I need something or have any questions, and they are quite capable. The maintenance staff is also very friendly, and Speedy takes a lot of pride in what he does--as he should: he is very good at it! However, not all members of the maintenance staff match his level of quality and efficiency, so if you choose Fairfax Square, become comfortable going to the office staff to keep them in the loop on the maintenance work, so they can put pressure on those assigned to your job if need be. The overall upkeep of the grounds is great, and if you ever see something that doesn't match your level of upkeep (dog poo, litter, etc.) you should report it to the office staff, as they want to make sure the look of Fairfax Square meets a high standard, one not all residents may respect. They try to make sure Fairfax Square is not only beautiful but also safe, so don't be surprised if you receive a letter reminding you of the speed limits in the complex the first month you move in. I would certainly recommend Fairfax Square to others, and I have!

By: Anonymous Verified Resident

Read Property Manager's Response

Thank you for your review. We are delighted that you are happy with your tenancy at Fairfax Square. We strive for nothing less! Just to reiterate your point, the office staff is available 7 days a week, should you ever need anything. Maintenance is available 7 days a week as well as the 24 hour emergency maintenance hotline. We look forward to seeing you at the upcoming resident events! -Van Metre Fairfax Square Management

Posted On: 2/1/2016

Two most recent repairs

Fairfax Square has the best customer service I have experienced in a rental apartment. Last week I put in two non-urgent requests for repairs; the following day they were fixed to our satisfaction. Because I was not able to wait at the apt, George even went the second mile to send me a picture of what I needed to do to the dryer working at it's optimum. So far, we have had only very positive experiences at FSA. Thank you!

By: Ayaana Shepherd Verified Resident

Read Property Manager's Response

Dear Ms. Shepherd, Thank you for writing this wonderful review for our maintenance team. We are very happy to hear that George provided you with such superior customer service. He takes pride in his work and community. We are very pleased that you chose our property to be your home. Should you need any assistance while living at Fairfax Square Apartments, please do not hesitate to contact us. Best Regards, Asma Khan Property Manager

Posted On: 9/5/2015

Simply Amazing

I love this place. I read mixed reviews before I moved in so I was a little hesitant but honestly, I think those people may be a little too update. I have been here for a month and I haven't had any problems with anything. Actually, the first week we moved in the sink disposal was backed up and maintenance was here that morning and got it squared away. By the time my roommate told me about the issue, it was already fixed. Sierra White helped me with my lease, she was more than helpful, even with the tedious request I made her. She was always a good sport and more than happy to go out of her way to make sure my needs were met. All in all, I am more than satisfied, if everything goes as it has, I can definitely see myself renewing the lease at the end of the term. Go Van Metre :D

By: Anonymous Resident Verified Resident

Posted On: 9/1/2015

Charming Community

Great safe place to live in City of Fairfax. It's close to Everything and 20 minutes to DC and even closer to Arlington. George Mason University is close by. If you don't have a car, bike friendly city. Love the area. All the Staff are extra friendly, highly accommodating and the maintenance group are outstanding. Only drawback would be someone with multiple cars. Each unit gets one assigned spot. Wish they would offer daily trash pickup at your door for a small fee. Again, nice well maintained and safe property with best pool in a community. My other suggestion would be to make more use of the beautiful clubhouse. A little pricy but you pay for what you get.

By: Barbara Craig Verified Resident

Posted On: 8/4/2015

Clean and Stress Free Place to Live

I am one of the residents of Fairfax Square and I must say that when I first saw the property, I thought that it's just another one of the places that would be too expensive for me and my husband to live in until we went in to the office to spoke to the staff. We were delighted to meet all of them and my husband could not stop smiling. I have never seen my husband smile this much! Apartments are clean, staff is great, maintenance is a call away and their pool parties are totally worth it. Best thing about living here is that the place is not far from metro so my husband can easily get to the Vienna Metro and make it to work on time and I work in fairfax so it works out perfectly for us. :) Mary.

By: Mary Verified Resident

Posted On: 7/27/2015

Thankfully

I'm moving on 13 of August. I like this place it's really wonderful. Also it's near for everything you want. I would thank Casey.she is a nice person She helped me to figure out everything , she made everything easily to me . I'm happy to be living in Fairfax square apartments.

By: Ibrahim Alghamdi Verified Resident

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